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Richard L. Oliver | lit.salon

Author

Richard L. Oliver

5 works

1993–2014 across 4 dated works

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Service Quality: New Directions in Theory and Practice1993
With Roland T. Rust
Satisfaction: A Behavioral Perspective On The Consumer1996
The Biotech Age: The Business of Biotech and How to Profit From It2003
Satisfaction : a Behavioral Perspective on the Consumer A Behavioral Perspective on the Consumer2014

Books

4 works

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Satisfaction: A Behavioral Perspective On The Consumer1996
7 editions
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Service Quality: New Directions in Theory and Practice1993
With Roland T. Rust
6 editions
shelves
0
reviews
0
lists
0
quotes
0
The Biotech Age: The Business of Biotech and How to Profit From It2003
2 editions
shelves
0
reviews
0
lists
0
quotes
0
Satisfaction : a Behavioral Perspective on the Consumer A Behavioral Perspective on the Consumer2014
4 editions
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0
reviews
0
lists
0
quotes
0

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