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Valarie A Zeithaml | lit.salon
Valarie A Zeithaml
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Books by Valarie A Zeithaml (50 max)
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Services Marketing
1999
Valarie A Zeithaml, Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
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Defining and relating price, perceived quality, and perceived value
1987
Valarie A Zeithaml
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The nature and determinants of customer expectations of service
1991
Valarie A Zeithaml
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A conceptual framework for understanding e-service quality: implications for future research and managerial practice
2000
Valarie A Zeithaml