Valarie A Zeithaml

No bio available. Add one in Open Library.

Books by Valarie A Zeithaml (50 max)

+ shelf+ list

Services Marketing

1999

Valarie A Zeithaml, Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

+ shelf+ list

Defining and relating price, perceived quality, and perceived value

1987

Valarie A Zeithaml

+ shelf+ list

The nature and determinants of customer expectations of service

1991

Valarie A Zeithaml

+ shelf+ list

A conceptual framework for understanding e-service quality: implications for future research and managerial practice

2000

Valarie A Zeithaml