Improving Customer Satisfaction, Loyalty, and Profit
by Michael D. Johnson, Anders Gustafsson
2007240 pages
Jossey Bass Wiley·1 editions
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Improving Customer Satisfaction, Loyalty, and Profit (2007)
Improving Customer Satisfaction, Loyalty, and Profit (2007)
Jossey Bass Wiley
Jossey Bass Wiley
Paperback
ISBN 10: 0787964697
ISBN 13: 9780787964696