Service quality in hospitality organizations
by Richard Teare, Michael D. Olsen, Evert Gummesson
1996316 pages
Cassell·1 editions
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Service quality in hospitality organizations (1996)
Service quality in hospitality organizations (1996)
Cassell, Orion Publishing Group, Limited
Cassell, Orion Publishing Group, Limited
ISBN 10: 0304327883