Call Center Forecasting and Scheduling
by Gerry Barber, Brad Cleveland, Henry Dortmans
2001104 pages
Call Center Press·1 editions
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Call Center Forecasting and Scheduling (2001)
Call Center Forecasting and Scheduling (2001)
Call Center Press
Call Center Press
Paperback
ISBN 10: 0965909360
ISBN 13: 9780965909365