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James L. Heskett | lit.salon
James L. Heskett
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Books by James L. Heskett (50 max)
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What great service leaders know and do: creating breakthroughs in service firms
2015
James L. Heskett
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Business logistics: management of physical supply and distribution
1964
James L. Heskett
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Marketing
1976
James L. Heskett
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Service breakthroughs: changing the rules of the game
1990
James L. Heskett
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The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
2002
James L. Heskett
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Managing in the service economy
1986
James L. Heskett
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Management von Dienstleistungsunternehmen erfolgreiche Strategien in einem Wachstumdmarkt
1988
James L. Heskett
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The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value
1997
James L. Heskett
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Corporate Culture and Performance
2008
John P. Kotter, James L. Heskett
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Business logistics: management of physical supply and distribution: Student supplement. Case problems and discussion questions
1964
James L. Heskett
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Case problems and discussion questions [for] Business logistics, management of physical supply and distribution: student supplement
1964
James L. Heskett
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Business logistics; physical distribution and materials management
1973
James L. Heskett
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Case problems in business logistics
1973
James L. Heskett
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Instructor's manual for Marketing and student resource manual
1976
James L. Heskett
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Logistica & strategia
1987
Claudio Ferrozzi, Roy D. Shapiro, James L. Heskett
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La gestión en las empresas de servicios
1988
James L. Heskett
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A cultura corporativa e o desempenho empresarial
1994
John P. Kotter, James L. Heskett
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Service success
2003
James L. Heskett, Jeffrey F. Rayport, Harvard Business School Publishing Corporation
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Mein buntes Englisch- Bildwörterbuch.
2003
James L. Heskett
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ownership quotient: putting the service profit chain to work for unbeatable competitive advantage
2008
James L. Heskett
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The culture cycle how to shape the unseen force that transforms performance
2012
James L. Heskett
