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Ruth N. Bolton | lit.salon

Author

Ruth N. Bolton

3 works

1998–2016 across 3 dated works

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A dynamic model of customers' usage of services: usage as an antecedent and consequence of satisfaction1998
The Service-Dominant Logic of Marketing: Dialog, Debate, And Directions2006
With Robert F. Lusch, Stephen L. Vargo
Service Excellence Creating Customer Experiences That Build Relationships2016

Books

3 works

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The Service-Dominant Logic of Marketing: Dialog, Debate, And Directions2006
With Robert F. Lusch, Stephen L. Vargo
6 editions
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Service Excellence Creating Customer Experiences That Build Relationships2016
2 editions
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A dynamic model of customers' usage of services: usage as an antecedent and consequence of satisfaction1998
2 editions
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0
reviews
0
lists
0
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0

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