Claes Fornell

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Books by Claes Fornell (50 max)

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

2007

Claes Fornell

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A secondgeneration of multivariate analysis

1982

Claes Fornell

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Reign of the Customer Customer-Centric Approaches to Improving Satisfaction

2020

Claes Fornell, Forrest V. Morgeson III, G. Tomas M. Hult, David VanAmburg

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Consumer input for marketing decisions: a study of corporate departments for consumer affairs

1976

Claes Fornell

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A Second Generation of Multivariate Analysis V1: Methods (Second Generation of Multivariate Analysis)

1982

Claes Fornell

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A Second Generation of Multivariate Analysis: Measurement and Evaluation

1982

Claes Fornell

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A Second Generation of Multivariate Analyses: Measurement and Evaluation

1982

Claes Fornell

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The American customer satisfaction index at ten years, ACSI 1994-2004: a summary of findings : implications for the economy, stock returns and management

2005

Claes Fornell

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Seamus Heaney

2010

Claes Fornell, Jason David Hall, Ashby Bland Crowder