“When the listener is totally present, the speaker often communicates differently. Most people aren’t used to being fully heard, and it can be jarring for them. Sometimes we block the flow of information being offered and compromise true listening. Our critical mind may kick in, taking note of what we agree with and what we don’t, or what we like and dislike. We may look for reasons to distrust the speaker or make them wrong. Formulating an opinion is not listening. Neither is preparing a response, or defending our position or attacking another’s. To listen impatiently is to hear nothing at all. Listening is suspending disbelief.”

—Rick Rubin